Privacy Policy

The data controller is Luxuryhome Sagl, Caslano, Ticino, Svizzera.

For any privacy request you can reach us on +41 78 876 42 23 or by email at luxuryhometicino@gmail.com.

Data you voluntarily provide through the contact form: name, email, phone number, service of interest and message.

Data shared by phone, WhatsApp or email when you contact us directly.

Technical data collected automatically by the server: IP address, browser type, operating system, visited pages and timestamp.

Language and cookie consent preferences, stored locally in your browser.

Replying to quotation requests and communications related to the requested service (pre-contractual measures).

Operational communications by email, phone or WhatsApp (contract performance or legitimate interest).

Site security, abuse prevention and technical diagnostics (legitimate interest).

Compliance with Swiss data protection law (FADP) and, where applicable, EU Regulation 2016/679 (GDPR).

Messages received by email, WhatsApp and contact form are kept for as long as needed to reply and, if a business relationship follows, for the period required by Swiss tax law.

Server technical logs are kept for up to 12 months.

Cookie preferences are kept locally in your browser for up to 6 months.

Data is processed by authorized staff of Luxuryhome Sagl and may be shared with:

• the web hosting provider (Lovable / Cloudflare), which hosts the website and its technical logs;

• the web font provider (Google Fonts) that delivers the typefaces;

• the email provider used for correspondence;

• tax or legal advisors, within the scope of their professional services.

We do not sell your personal data.

Some technical providers (hosting, fonts) may process data in the European Union or the United States. Such transfers are made in compliance with applicable law and on the basis of appropriate safeguards (standard contractual clauses).

The site is served exclusively over HTTPS. We apply reasonable technical and organisational measures to protect data from unauthorised access, loss and disclosure.

You have the right to access your data, request rectification or erasure, object to processing, withdraw consent, and request restriction or portability of your data.

To exercise your rights, please write to luxuryhometicino@gmail.com with your request and a contact address.

You may also lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or the competent supervisory authority in your country of residence.

You can review your choices at any time using the "Manage cookie preferences" link in the footer.

This notice may be updated if the site, its services or applicable law change. The last update date is shown at the top of the page.